Privacy Policy

How we store, protect, and use the information you give us. 

This privacy policy details how we use personal information about individuals, sole traders, or partnerships. It doesn’t apply to the information we hold about companies or other organisations but may include personal information about staff or customers of those organisations.

About this policy

We believe it’s important to protect your privacy. So, we’re committed to providing a professional service that meets your needs, at the same time as protecting your privacy. This policy explains how we’ll collect information about you and how we will use it. It also goes into the security measures we take to protect your privacy, and expands on a few things that we won’t do.

It has been written in accordance with the EU General Data Protection Regulation (GDPR)that comes into effect from 28th May 2018 and will be updated from time to time in line with changes to that regulation.

How we collect your data

We may need to store personal data about you if you work for or are a customer of, one of our clients or suppliers.

If you register for a new service or product from us, we will collect data about you to enable us to provide that service or product. Additionally, we may receive data about you from third parties (our clients) who choose to use the services we offer. We might collect information from exhibitions and other public databases that may provide us with more up to date contact information for you.

In the course of providing our service we may also collect and store further information about you. In addition, we may collect information from you, through the use of this website and from communications between us such as within telephone calls, letters, emails or other channels.

For the purposes of the GDPR, where we have been provided your data, we are the Data Processor.

1. How we’ll use your information

1.1 We may use your information to:

• Provide you (or your customers) the services we’ve been asked for.

• Help run and improve our accounts, services and products – ones we’ve provided before, now or in the future.

• Create statistics, test our computer systems, create profiles and marketing opportunities, and analyse customer information. To do these things, we might use information about how you interact and respond to us in different situations.

• Train our staff.

• Get in touch with you about other products and services that we are offering. That could be by email, phone, text, multimedia message or another form of electronic communication – such as through social media channels like WhatsApp or Facebook Messenger.*

*If we wish to contact you for marketing purposes, we will contact you for additional consent before doing so. If you have provided consent and wish to withdraw it, you can do so by telephone on 01727 812222 or email at sales@kestronics.co.uk 

1.2 We may also monitor and record any communications we have with you, like phone conversations and emails. This is for training and monitoring purposes, to help resolve complaints, to make sure we’re providing a good service and meeting our regulatory and legal responsibilities.

1.3 Categories of personal data that we collect ourselves or receive from third parties, from you or from your representatives may include any or all of the following: your name, address, relevant account details, email addresses, phone numbers, credit references and other details relating to your account.

1.3a When we process a card payment from you we ensure secure payment methods are provided with trusted partners. We do not record or store any of your card details on our own systems.

1.4 Sensitive personal data; the GDPR defines certain personal data as “sensitive.” This may include for example data regarding your physical or mental health.

Any sharing of your sensitive data will be based on your explicitly given consent or if we are required or permitted to do so under the GDPR or if we have a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property or safety of Kestronics Ltd, our employees, agents or others.

2. How we’ll get in touch 

We’ll use the contact information you’ve given us when we need to get in touch. So, we might email you, give you a ring, send a text or use another form of electronic communication. We might even visit you in person.

3. Passing your information on

3.1 We may allow other people and organisations to use your information (including any current or future group companies or other companies that provide services to us). Why?

• To give you the services we are contracted to provide.

• As part of our sales process for one or more of our businesses.

• To help find and prevent debt, fraud or loss (by passing your information on to a credit reference agency, for example).

• To transfer any unpaid debt to another organisation – we’ll have to give them details about you and that debt.

• For legal or regulatory purposes (under money laundering regulations, for example).

• For future legal action.

3.2 Occasionally, the other people or organisations we pass your information to might be outside of the European Economic Area (EEA). Because of that, we may pass your information to countries that have different standards and laws about protecting personal information.

3.3 If we suspect someone has committed fraud or acted illegally, we’ll note it in our account records and may share the information with relevant authorities, or anyone else who needs to know.

3.4 We will not share your data with third parties for marketing purposes

4. What data do we hold about you?

4.1 You’re entitled to have a copy of the information we hold on you and you can have any inaccurate information corrected. In addition, you can request the following;

• Identity and contact details of the person or organisation that has determined how and why your data is processed.

• Contact details of the Privacy Professional, if applicable

• The processing is based on the legitimate interests of Kestronics Ltd or a third party, information about those interests

• If the processing is based on your consent, we will give you information about your right to withdraw consent at any time

• The categories of personal data collected, stored and processed

• Recipients or categories of recipients that the data is disclosed to

• If we intend to transfer the data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information

Please note, before we can provide access to your personal information you will need to confirm your identity by providing 2 of the following forms of ID:

Passport, driving licence, birth certificate, recent utility bill (not a mobile phone bill), recent bank statement, mortgage statement, council tax statement

5. Protecting your information

5.1 We have strict security measures to protect your personal information. This includes following our security procedures (like checking your identity when you call us) and encrypting all the data on our websites and held in our databases.

5.2 How long we keep your data. We will keep your data for 6 years after your account has been closed unless we are required to keep it longer for regulatory, compliance or legal reasons. After this period data will be deleted from our systems or anonymised if we are retaining it for statistical purposes.

6. The internet 

Remember that communications over the internet like emails and web chats (messages sent through a website) aren’t secure unless you’ve encrypted them. These kinds of messages may go through a number of countries before they are delivered. That’s just the nature of the internet, so we can’t accept responsibility for any unauthorised access or loss of personal information if it’s beyond our control.

7. Other rights 

In addition to the rights contained in this document, you may also have other rights in certain circumstances. These rights are;

The right to erasure, the right to restrict processing, the right to data portability and the right to object to processing. These rights apply in certain well-defined circumstances which will rarely, but not necessarily never, be the case with the processing we carry out. If you wish to exercise any of these rights in respect of the personal data we may hold about you please contact us using the details above.

We will investigate your request and either comply or advise you clearly why we do not have to.

8. Cookies 

We may use ‘cookies’ to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can improve things like layout, function and design.

What is a cookie?

A cookie is a piece of information stored on your computer’s hard drive that records how you’ve used a website. The next time you visit that website, it can tailor your options based on the information it has stored about your last visit.

How do I stop using cookies?

You can normally alter the settings of your browser to prevent it from accepting cookies, or to tell you when a website tries to put a cookie on your computer. (But you might not be able to use some of the products or services on our website without cookies.)

9. Links

Our website has links to other sites and recommended suppliers. We’re not responsible for the privacy practices of those sites. This policy only applies to what’s on the Kestronics website.

10. Further Information

If you’d like any more information, or you have comments or questions about our privacy policy, write to us at:

Privacy Professional Kestronics Ltd.
Brookmans Park Teleport Great North Road, Brookmans Park, Hatfield, England, AL9 6NE.

Or email us at sales@kestronics.co.uk

We may amend this policy from time to time. When that happens, we’ll publish the amended version on our website and notify you by email where appropriate. Please check back frequently to see any updates or changes to our privacy policy.

11. Complaints

If you wish to complain about the way we have stored or processed your data, you can do so directly to our Data Protection Officer using the above contact details or you can complain to the supervisory authority, which in the United Kingdom is the Information Commissioners Office. Their telephone number is 0303 123 1113 and further information can be found on their website, www.ico.org.uk

12. Microsoft Applications

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.